FREQUENTLY ASKED QUESTIONS (FAQ)

Q: Why is there no sound?
A:  When selecting an option on the KVM switch, press and hold the selection for 5 seconds in order to synchronize the audio output with the selection.  And/or press the "mute" button on the teleconference console and/or adjust the volume on the teleconference console.  Also make sure the volume is up on the computer and application outputting audio.

Q: How can you get a mic that is broadcast through the house sound in the Evans and Sutherland Conference room?
A: Locate the "Body Mic" in the podium, then press and hold the power button until the display lights up.  The audio output of the "Body Mic" will now be routed to all videoconferencing applications as well as the house speakers.

Q: What software is available for video, audio, text, and telephone conferences?
A: Please refer to the Supported Technologies page.  Feel free to contact us if you need additional support.

Q: Which shared systems are available for me to use?
A:  Please refer to the systems page for details.  Contact us if you require additional software, hardware, or technical support.

Q:  How do I schedule a multi-site telephone conference?
A:  Please contact admin@sci.utah.edu with the details and requirements for your conference.  They can provide you with the required presenter codes and phone numbers.

Q:  Can participants join an ongoing video conference from a telephone line?
A:  Yes.  Both Wimba and GoToMeeting support multi-site telephone connections.  Additionally,  participants can join any of the conferences held in the Evans, Jones, or Halvorsen conference rooms by dialing the room directly.  Please refer to the SCI Conferencing Locations page for more info.

Q: What tools are available to help create video screen captures?
A:  There are several software packages available depending on your operating system and requirements.  Please refer to the Production Software page or contact us for additional technical support or to schedule a video production session.

Q:  I need additional software or hardware installed on a shared workstation or HPC machine.
A:  Please contact us with your supervisors name, the details of the project you are working on, and the additional technical requirements and we will do our best to provide what you need.

Q:  Where can I find a shared system with a scanner.
A:  There are several shared systems in the Evans Visualization Center (EVC) with scanners.  You can also scan multi-page documents quickly using the RICOH copier/scanner in the Reception area on the third floor of WEB and have them mailed to you as PDF documents.